Returns Policy
Big Fan Man is a brand of Indventech, LLC.
Stock fans
You can return a stock fan within 30 days of delivery if it is unopened and in its original packaging. Call us at (888) 864-4344 or email fans@bigfanman.com before shipping anything back, so we can authorize the return and tell you where to send it.
Returns carry a 25% restocking fee, and the customer pays the return freight. Once the fan arrives back in the condition above, we refund the purchase price less the restocking fee.
Special orders and custom builds
Special orders and custom builds are made to order and cannot be returned.
Coral dust and fume extraction products
These terms apply to Coral products in place of the stock fan terms above.
- Returns: Stocked Coral items may be returned within 30 days of delivery if new, unused, undamaged and in the original packaging. Contact us for a return authorization first. Special-order and non-stocked items cannot be returned.
- Restocking and freight: Approved returns carry a 20% restocking fee. The customer pays return freight, and original freight is not refunded. Both are waived if we shipped the wrong item.
- Damage in shipment: Note any damage on the delivery receipt and report it within 48 hours of delivery, with photos of the damage and a copy of the noted delivery receipt.
- Cancellations: Stocked orders can be cancelled at no charge before they ship. Special orders cannot be cancelled once placed with Coral.
- Minimum order: None.
Damaged shipments
If a fan arrives damaged, see our Shipping Policy for how to note it at delivery.
Warranties and liability
Our warranty limitations and limits on liability are in our Terms of Service.