Privacy Policy
Last updated: September 24, 2026
1. Information We Collect
When you use our website or submit a form, we may collect: your name, email address, phone number, company name, job title, and details about your facility and fan requirements. We also collect website usage data through Google Analytics (pages visited, browser type, and referral source). Google Analytics uses cookies and similar identifiers, so this data is not necessarily anonymous.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide fan recommendations
- Process quotes and orders through our Shopify storefront
- Create leads in our CRM system to follow up on your request
- Improve our website and services
- Send relevant communications about your inquiry
3. Information Sharing
We do not sell your personal information. We may share your data with:
- Indventech — our parent company, for CRM and order fulfillment
- Shopify — for processing purchases through our online store
- Cloudflare — for website security and spam prevention (Turnstile)
- Google Analytics — for website usage statistics (pages visited, referral source, and time on site); this data may be linked to cookies and similar identifiers
- Tidio — for live chat support; chat messages and basic session data are processed by Tidio to connect you with our team
4. Data Security
We use industry-standard security measures including HTTPS encryption, server-side credential storage, and CAPTCHA verification to protect your information. Form submissions are transmitted securely to our CRM system.
5. Cookies
Our website uses essential browser storage for site functionality, including shopping cart management. We use Google Analytics to understand how visitors use our site; this sets cookies to collect website usage data (pages visited, time on site, referral source, and browser information). This data is not necessarily anonymous. Our live chat provider (Tidio) may also set cookies to maintain your chat session. We do not use advertising or retargeting cookies. You can control cookie and storage settings through your browser.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to requests within 30 days.
7. Contact Us
For privacy-related questions, contact us at:
Big Fan Man (Indventech)
250 Mill St., PW2213
Taylors, SC 29687
Phone: (888) 864-4344
Email: fans@bigfanman.com